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Lightly: Wake With the Sun

Need help with Lightly? We're here for you. Browse the frequently asked questions below or contact us directly.

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Frequently Asked Questions

How does Lightly calculate sunrise times?

Lightly uses your device's location to calculate accurate sunrise and sunset times for your area. Location data is only accessed while you are using the app and is not shared with third parties.

Why does Lightly need my location?

Sunrise and sunset times vary based on your geographic position. Lightly needs your location to provide accurate times specific to where you are. You can update your location at any time in Settings.

My alarm didn't go off. What should I do?

Please check the following:

1. Make sure notifications are enabled for Lightly in your device Settings.
2. Verify that the alarm is toggled on within the app.
3. Ensure your device is not in Do Not Disturb or Focus mode.
4. Check that your device volume is turned up.

How do I manage or cancel my subscription?

You can manage or cancel your subscription through your Apple ID settings: go to Settings > your name > Subscriptions on your device. Cancellation takes effect at the end of your current billing period.

How do I restore my purchases?

If you previously subscribed and your premium features are not showing, open the paywall screen in the app and tap "Restore Purchases."

How do I delete my account?

Go to Settings within the app, scroll to the Account section, and tap "Delete Account." This will permanently delete your account and all associated data.

The app is not working correctly. What should I do?

Try the following steps:

1. Force close the app and reopen it.
2. Make sure you have the latest version installed from the App Store.
3. Restart your device.
4. If the issue persists, please contact us at the email above with a description of the problem.